TERMS OF SALES

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What you need to know

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ARTEFACT is the commercial name of the company JULIEN GAUVREAU

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Company: JULIEN GAUVREAU

Headquarters: 107 Rue Bretonneau 37400 Amboise

Siret number: 880 204 607 00019

Phone number: 0679836150

Email address: artefact.forge@gmail.com

Last updated date: 06/30/2020

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These conditions govern the relations between:

ARTEFACT company JULIEN GAUVREAU, editor of the site www.forge-artefact.com also accessible at the address www.forge-artefact.com, hereinafter referred to as "the Seller":

Any natural person, residing in Metropolitan France and over 18 years of age, who visits the site www.forge-artefact.com, hereinafter referred to as "the User", or who validates an order on this same website, referred to as hereinafter "the Purchaser".

As part of the use of the site www.forge-artefact.com and the purchase of items offered on this site by the Seller.

The consultation of the site as well as the validation of an order of products on the site www.forge-artefact.com imply the total acceptance of these general conditions of sale on the part of the User and the Purchaser. These Conditions may be subject to modification, the User and the Purchaser must carefully read these Conditions in force on the date of their visit or order, print them and keep a copy.

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PRODUCTS

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Product availability

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The products offered for sale on the site www.forge-artefact.com are valid while stocks last, subject to availability from our suppliers. The unavailability of a product is indicated by the mention "Out of stock". In the event of total or partial unavailability of products following the placing of an order, the Buyer will be notified by email of the partial delivery of his order or of the cancellation of his order. A refund will be made on their means of payment within 30 days, in accordance with article L 121-20-3 of the Consumer Code.

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Product conformity

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The Products offered by the Seller comply with the French legislation in force and the standards applicable in France and in Europe. The textual and photographic information, accessible on the product sheets, is that given by the Seller.

They are provided with the objective of representing as faithfully as possible within the limits of the capacities offered by digital technology.

For some products, such as Rings forged from coins, the photos are not contractual. Each ring is made individually by hand by Mr Julien Gauvreau in his workshop. Parameters such as the manufacturing process, the manufacturing medium (coin), the size of the ring, are variables impacting the final rendering of the product.

In the event of manifest non-conformity of the delivered product, the Buyer may return the product to the Seller and request a refund within 30 days, in accordance with article L 121-20-3 of the Consumer Code. In order to facilitate the processing of the return of a non-conforming or defective product, the Buyer is invited to notify the Seller via the contact form available on the site www.forge-artefact.com .

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Product prices

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The prices are displayed in Euros excluding VAT (VAT not applicable, article 293B of the CGI), excluding preparation and delivery costs, the amount of which, indicated separately during the validation of the order, is invoiced in addition. For logistical reasons, the prices are only valid, for the moment, for an order in Metropolitan France.

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SHIPPING AND DELIVERY

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Place and delivery time

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The products ordered by the Purchaser are delivered within the time period announced when placing their order, to the address indicated by the customer. Each order being processed in their arrival orders, the announced deadline may be extended up to a period of 30 working days. For logistical reasons, only delivery to mainland France is currently available.

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Delivery methods

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ARTEFACT offers several delivery methods to its Buyers in order to facilitate the receipt of their orders.

Details are shown when ordering.

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Non-compliant delivery

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It is the Buyer's duty to check the condition and conformity of the package with the delivery person upon receipt. The Buyer must indicate any anomaly on the delivery slip by formulating reservations and confirming them by registered letter to the carrier within 3 days.

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Delay or lack of delivery

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The Seller cannot be held responsible for a delay or the absence of delivery due to the carrier mainly in the event of loss of the package, or due to a case of force majeure.

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RIGHT OF WITHDRAWAL AND REFUND

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Perimeter

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The Buyer has 7 clear days from the day of receipt of his order, in accordance with article L120-20-1 of the Consumer Code. In accordance with article L.121-20-2 of the Consumer Code, this right of withdrawal cannot be exercised if the following products have been opened.

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Return modalities

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This right of withdrawal is subject to compliance with the following conditions:

  • The product must not have been used for more than a few minutes, must be in perfect condition for resale (not damaged, not soiled), in its original packaging including labels and instructions, and accompanied by any possible accessory.

  • The Buyer must first notify the Seller, via the contact form available on the site www.forge-artefact.com .

  • The Buyer must allow the precise identification of his identity and his order number by inserting a copy of his invoice or his return slip in his return package.

The Buyer may make a return to the following address: 107 Rue Bretonneau 37400 Amboise

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Repayment Terms

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Upon reintegration of returned products into stock, the Seller will reimburse the Buyer for the total amount of the returned items, within a maximum period of 30 days, by crediting the method of payment used. A refund confirmation email is sent to the Buyer. Interbank deadlines can cause the actual crediting of your bank account to vary by a few days.

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PRIVACY POLICY

Personal data

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We receive, collect and store any information that you enter on our website or that you provide to us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; the login; email-address ; the password ; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, duration of visits to certain pages, information about the interaction between pages and the methods used to navigate out of the site. page. We also collect personally identifiable information (including name, email address, password, communications); payment details (including credit card information), reviews, feedback, product reviews, recommendations and

personal profile

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The user is informed that he is fully responsible for the data that he voluntarily communicates on this site.

When you complete a transaction on our website, as part of the process, we collect the personal information you give us, such as your name, address and email address. Your personal information will only be used for the specific reasons mentioned above. Part of its data is transmitted to our carriers in order to be able to deliver our products to you, they will not be disclosed to any other third party.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com data storage, databases and general applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers

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The duration of data conversation is: 12 months

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Right of access, modification and deletion

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In accordance with article 34 of the “Informatique et Libertés” law of January 6, 1978, you have the right to access, rectify, modify and delete data concerning you. You can exercise this right by contacting us using the contact form available on the site or by post to 107 Rue Bretonneau 37400 Amboise

Updates to the privacy policy

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We reserve the right to modify this privacy policy at any time, so we encourage you to review it frequently. Changes and clarifications will take effect as soon as they are posted on the website. If we make any material changes to this policy, we will notify you here of its update, so that you know what information we collect, how we use it and under what circumstances, if any, we use and / or use it. disclose.

APPLICABLE LAW - SETTLEMENT OF DISPUTES

This agreement is subject to French law. Any dispute arising from these or its execution is the exclusive jurisdiction of the French courts.

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INTELLECTUAL PROPERTY RIGHT

The site www.forge-artefact.com as well as all its elements (logos, texts, animated or non-animated sequences, photos ...) are the exclusive property of ARTEFACT. Any use, reproduction, exploitation, representation, adaptation, modifications ... in whole or in part and on any medium whatsoever, is prohibited.

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CONTACT US

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